Shipping Policy
Shipping Policy
Order Processing
Orders placed through Femlixa are generally prepared and processed on business days. Order processing time is separate from the time required for the shipping carrier to transport and deliver your package.
Processing times may vary depending on product availability, payment or order verification, peak sales periods, holidays, unusually high order volume, inventory conditions, or other operational circumstances.
Shipping Methods, Costs, and Delivery Estimates
Available shipping methods, applicable shipping charges, and estimated delivery ranges will be displayed during checkout when shipping options are available for your selected destination.
Any delivery estimate shown at checkout, in an order confirmation, or in another shipping-related communication is provided as an estimate only and should not be considered a guaranteed delivery date.
Tracking Information
When tracking information is available for your order, a shipping confirmation may be sent to the email address provided during checkout.
Please note that tracking information may not update immediately after a shipping label is created. Depending on the carrier and destination, tracking scans may appear only after the package reaches certain transportation or delivery milestones.
Delivery Delays
Delivery times may be affected by carrier operations, customs procedures, weather conditions, transportation disruptions, public holidays, remote delivery destinations, local delivery conditions, or other circumstances outside our reasonable control.
Femlixa will provide available shipment information where reasonably possible; however, we cannot guarantee carrier transit times or exact delivery dates after an order has been transferred to the shipping carrier.
Customer-Provided Delivery Information
Customers are responsible for providing complete, accurate, and deliverable shipping information during checkout, including the recipient name, street address, apartment or unit number where applicable, city, postal code, region, country, and contact details.
If you notice an error in your delivery information after placing an order, please contact us as soon as possible. We cannot guarantee that an address or delivery detail can be changed once order processing, fulfillment, packaging, or shipment preparation has started.
If a package is returned, delayed, misdelivered, or requires reshipment because of incomplete or inaccurate information provided by the customer, reasonable additional shipping or reshipment costs may apply.
International Orders
Where international shipping is available, orders may be subject to customs duties, import taxes, brokerage fees, customs clearance charges, or other fees imposed by the destination country or local authorities.
Unless specifically stated otherwise during checkout, these charges are the responsibility of the recipient and are not determined, collected, or controlled by Femlixa.
Lost, Stolen, or Delivered Packages
If tracking information shows an unusual delay or your package cannot be located, please contact us so our customer support team can review the available shipment and carrier information.
If tracking indicates that a package has already been delivered, please first check the delivery area, mailbox, building reception or front desk, household members, neighbors, and the shipping carrier where appropriate.
The resolution of a lost, stolen, delayed, or delivered package claim will depend on the specific circumstances of the shipment, the available tracking information, and the procedures or investigation requirements of the applicable carrier.
Split Shipments
Products included in the same order may occasionally be shipped in separate packages. This may occur because items are fulfilled from different locations, become available at different times, or require different packaging or shipping arrangements. Separate packages may arrive on different dates and may have different tracking numbers.
Contact Us
If you have questions regarding order processing, shipping, tracking, delivery, or a package that has not arrived as expected, please contact us using the information below:
Brand: Femlixa
Website: femlixa.com
Email: service@femlixa.com
Contact Number: +86 135 4400 2436
Support Hours: 9:00 AM–6:00 PM Pacific Time
Legal Entity / Operated by:
Handan Shi Baicheng Xinxi Keji Youxian Gongsi
(Handan Baicheng Information Technology Co., Ltd.)
Business Address:
Hebei Sheng Handan Shi Hanshan Qu Nonglin Lu 110 Hao 10-2-7
(10-2-7, No. 110 Nonglin Road, Hanshan District,
Handan City, Hebei Province, China)
Brand Representative: Zheng Jiajia
