Contact Us

Need help with a Femlixa product or an existing order? Our customer support team is here to assist with product questions, order updates, shipping information, returns and refunds, payment-related questions, privacy requests, and other customer service concerns.

Whether you have a question about our cookware, kitchen organization, food storage, serving essentials, drinkware, or other kitchen products, please feel free to contact us and our team will be happy to assist you.

Customer support for Femlixa is provided by Handan Shi Baicheng Xinxi Keji Youxian Gongsi (Handan Baicheng Information Technology Co., Ltd.) .

Email: service@femlixa.com

Contact Number: +86 135 4400 2436

Support Hours: 9:00 AM–6:00 PM Pacific Time

Website: femlixa.com

Operated by: Handan Shi Baicheng Xinxi Keji Youxian Gongsi (Handan Baicheng Information Technology Co., Ltd.)

Business Address: Hebei Sheng Handan Shi Hanshan Qu Nonglin Lu 110 Hao 10-2-7 (10-2-7, No. 110 Nonglin Road, Hanshan District, Handan City, Hebei Province, China)

When contacting us about an existing purchase, please include your order number and the email address used during checkout. This helps our team locate your order and assist you more efficiently.

If your order arrives damaged, defective, incomplete, or incorrect, please contact us as soon as possible and include clear photos or videos showing the product, packaging, and shipping label where applicable. This information will help our team review the issue more quickly.

Please contact us before returning any item. Our customer support team will review your request and provide the appropriate return instructions and applicable return address for your order. Please do not send products directly to the business address listed above unless our support team specifically instructs you to do so.

We aim to respond to customer inquiries within 1–2 business days during our support hours. Requests involving shipping carriers, payment providers, order investigations, returns, refunds, or privacy-related matters may require additional review time.