Return Policy
Return Policy
Return Window
Customers may request a return within 30 days after confirmed delivery of their order. Before sending any item back, please contact our customer support team so we can review your request, confirm return eligibility, and provide the correct return instructions and applicable return address.
Return Eligibility
Unless an item was received damaged, defective, incorrect, incomplete, or is otherwise eligible for return under applicable law, returned merchandise must be unused, unwashed, unaltered, and in its original condition.
Kitchen products should be returned without food residue, stains, scratches, odors, excessive wear, or other signs of use that would prevent the item from being resold in its original condition.
All original parts, lids, handles, trays, inserts, accessories, manuals, product documentation, and original packaging supplied with the item must be included. Proof of purchase is required for all return requests.
Non-Returnable Items
Certain products may not be eligible for return for hygiene, food-contact safety, personalization, product-integrity, or other legitimate reasons, except where return rights are required by applicable law.
Non-returnable items may include:
- Personalized or customized products.
- Gift cards.
- Products specifically marked as final sale or non-returnable before purchase.
- Hygiene-sensitive or sealed products that have been opened where return would create a health or safety concern.
- Kitchenware showing substantial use, food residue, staining, damage, alteration, or missing components, unless the issue is related to a confirmed defect or other applicable consumer right.
Any product-specific return restrictions will be stated on the relevant product page or communicated to you before a return request is approved.
Damaged, Defective, Incorrect, or Incomplete Orders
Please inspect your order as soon as possible after delivery. If a product arrives damaged, defective, incorrect, or incomplete, contact us promptly so our team can review the issue.
When reporting a problem, please provide your order number together with clear photos or videos showing the product, the issue, the original packaging, and the shipping label where applicable.
For fragile kitchen items such as glassware, ceramic products, cookware, storage containers, or other breakable items, photographs of both the product and packaging may be particularly helpful in reviewing damage that occurred during delivery.
Once the information has been reviewed and the claim is confirmed, we will provide an appropriate remedy in accordance with applicable law and our store policies.
Return Shipping
Customers are generally responsible for return shipping costs for preference-based returns, including returns resulting from a change of mind, an incorrect product selection, or another reason that was not caused by an error on our part.
If Femlixa confirms that an item was damaged, defective, incomplete, or sent incorrectly, we will provide the appropriate resolution and any applicable return instructions.
Original shipping charges are generally non-refundable unless otherwise stated, required by applicable law, or the refund results from a confirmed error on our part.
Please do not return merchandise to the business address shown at the bottom of this page unless our customer support team specifically instructs you to do so. The correct return location may differ depending on the product and order.
Refunds
Once an approved return has been received and inspected, we will notify you of the outcome of the return review.
If the refund is approved, it will be issued to the original payment method used for the order.
The time required for the refund to appear in your account may vary depending on your bank, card issuer, payment provider, or financial institution. These external processing times are outside Femlixa's control.
Where permitted by applicable law, deductions may be made where a returned product is missing parts or accessories, has been used beyond what is reasonably necessary to inspect it, has been altered, or has otherwise experienced a reduction in value.
Exchanges
Exchange availability depends on current inventory and product availability.
In some situations, the most efficient option may be to complete an approved return for the original item and place a new order for the preferred product after the return request has been confirmed.
Order Cancellations
If you would like to cancel an order, please contact our customer support team as soon as possible after placing it.
We cannot guarantee that a cancellation request can be completed once an order has entered processing, fulfillment, packaging, shipment preparation, or dispatch.
Contact Us
If you have questions about a return, refund, exchange, damaged item, incorrect order, or cancellation request, please contact us using the information below:
Brand: Femlixa
Website: femlixa.com
Email: service@femlixa.com
Contact Number: +86 135 4400 2436
Support Hours: 9:00 AM–6:00 PM Pacific Time
Legal Entity / Operated by:
Handan Shi Baicheng Xinxi Keji Youxian Gongsi
(Handan Baicheng Information Technology Co., Ltd.)
Business Address:
Hebei Sheng Handan Shi Hanshan Qu Nonglin Lu 110 Hao 10-2-7
(10-2-7, No. 110 Nonglin Road, Hanshan District,
Handan City, Hebei Province, China)
Brand Representative: Zheng Jiajia
